|How did R & S Pool and Spa in Maryland Heights, Missouri get started in the industry? Stephanie Aubuchon, Store Manager for R & S Pool and Spa laughs when she says, “It’s an interesting story about how that happened!”
In 1971, Mike Sakovich opened a small appliance repair business where he fixed household items such as vacuums, fans or anything that needed repair. A client brought in a pump for Mike to repair which led to a contract repairing pumps for the local pool and spa industry. That contract led to the beginning of R & S Pool and Spa, a full retail and installation company for above ground pools and hot tubs.
Service and repair is still a huge part of R & S Pools and Spa according to Aubuchon. Customers know when they call or visit the showroom, the person helping them is an expert in the pool and spa industry. “Our Customer Service reps each have between 20 to 30 years’ experience each,” she says with pride. “We have both an in-house and field service repair department and we stock a huge inventory of repair parts so customers can get exactly the part they need when they need it!”
Aubuchon is hoping for a cold winter season and a warm summer next year. “Cold winters help us sell more hot tubs but warm summers really help with pool sales,” she says with a grin. Staying busy in both seasons allows the company to grow from 14 to 25 employees in the summer during pool building season.
R & S Pools and Spas brought the Nordic Hot Tub line back into their showroom earlier this year. “We had been a Nordic Dealer before and decided to do it again,” states Aubuchon. Her favorite things about the line are the price point and the lifetime shell warranty. “And we like our rep too,” she adds.
Stephanie Victory, Regional Sales Manager for Nordic Hot Tubs is impressed with R & S Pools and Spas. “R & S has the friendliest and most knowledgeable staff!” states Victory. “They also have the most beautiful showroom in the St. Louis area!” She is looking forward to working with Aubuchon and the R & S Sales Team to grow the Nordic presence in the St. Louis market.
Aubuchon has this advice for other dealers, “Help your customers help themselves! Give them as much knowledge as possible!”
Stephanie Aubuchon and the R & S Pool and Spa Sales team can be reached through the website or find them on Facebook.
R&S carries a great inventory of chemicals, accessories and parts!