Family Pools and Spas

Posted in Dealer Spotlight

Family Pools in Ashland and Wooster, Ohio, is truly a ‘family’ business!

It all began when Ken Uhler’s mother needed a pool liner replaced. At the time, Ken and his wife, Pam, owned an excavating company and installed the liner for his mother.  Impressed with Ken’s work, the pool liner company asked if he would sell liners for them…and so it began! 

The Uhlers sold pools and liners out of their garage, eventually opening a store in Ashland, Ohio and a second location in Wooster. When Ken and Pam retired, their daughters, Mary Pheneger and Becky Macar took over. Currently, Mary manages the Ashland location and Becky manages the Wooster store.  Mary also serves as controller for the company.

As a full service pool and spa company they carry a full line of chemicals, pool toys and all necessary service and maintenance accessories.  Pheneger feels that what sets Family Pools apart is their professional knowledge base. “Our staff is very knowledgeable about the products we sell,” she states. “They are caring and go beyond just selling, they really know what they’re doing with the products.”

Over the years Pheneger has noticed an increase in internet competition.  She states, “The internet can cause us situations and can be a competitor.”  The way she overcomes these situations is by offering the best prices on the quality products they carry.  “It goes back to our knowledge base and our service,” she says with confidence. Pheneger knows that the internet can’t give the personalized attention her sales and service staff offer customers every day.

Selling pools and hot tubs is in Pheneger’s blood.  She is excited that this year has proven to be one of the best sales years for Family Pools. “We have had a great pre-sale for our sale coming up at the fair! We hope to continue the roll!” she says with a wide grin.

Family Pools has been a Nordic dealer partner for about 5 years and Pheneger is satisfied with their decision to bring the line in. “Nordic is good to work with and they make a quality product,” she states. “We have great success with their product and we love their support.”

What Pheneger has learned over the years at Family Pools is to enjoy what she does. “I’m happy to come to work!” she says.  Her advice to other dealers is to enjoy what you do, it is evident to customers.

Family Pools is hosting a Nordic Truckload Sale event this Thursday through Saturday, September 21 – 23, 2017.  Join her and the Family Pools Sales Team for great pricing on great hot tubs.

For more information contact them through the website or find them on Facebook.

      Family Pools LogoFamily Pools AshlandFamily Pools and Spas located at 
1672 Claremont Ave 
Ashland, Ohio.

Family Pools WoosterFamily Pools and Spas located at
4182 Burbank Rd E
Wooster, Ohio.