|Starting out in Sag Harbor and recently expanding to their new location in South Hampton, Harbor Hot Tubs is growing rapidly on Long Island, New York.
Owner, Ian Fyffe, has been in the industry for 39 years and is passionate about offering his customers an all-encompassing backyard experience for both mind and body. Integrating elemental features of water, fire, sound and light within a backyard environment provides a sanctuary where inner and outer wellbeing is encouraged and nourished.
According to Alexander Holt, Chief Digital Strategist and resident Happiness Engineer at Harbor Hot Tubs, their mission is to help each customer elevate their Personal Happiness Quotient, or “pHq”. To that end they offer a wide range of high-quality hot tubs, saunas, massage chairs with integrated chromotherapy and outdoor grills. Additionally, they offer essential oil therapy and meditation music to further enhance relaxation.
During the summer months, Harbor Hot Tubs hosts Food Fridays, a community event where the public is invited to enjoy free food, music and massage at the Southampton location. “We have all kinds of free food for the public to enjoy,” states Holt. “Plus, they can take advantage of free reiki massage and a meditative music experience while they’re here!”
The biggest challenge Holt can recall in this past year is opening the new location in Southampton which had its own set of stressors. “We began reaching a whole new volume of perspective customers,” states Holt. “Anyone working in the retail field knows how hard it is to create a new store front. The challenge has been introducing our integrative products to our newly defined niche audience; a group of people interested in the holistic lifestyle of being happy with high quality products.”
With an eye to the future, Harbor Hot Tubs and Holt are working to bring a whole new aspect to the customer experience. As Holt states, “We’re working on Voyeuristic Shopping, which uses digital tools to help people visualize their backyard oasis.” As Holt explains it, this will include virtual reality and augmented reality to help customers create the backyard oasis of their dreams. “Oh, and there will definitely be a very hot app for that,” adds Holt with a wide grin.
Harbor Hot Tubs has been a Nordic Dealer Partner for about 16 years with the exception of a 5 year hiatus from 2010 to 2016. “We love the S.T.A.R philosophy of Nordic,” states Holt. “Our customers also love how simple the Nordic products are to operate!” Doug Sullivan, Sales Manager for Harbor Hot Tubs, agrees, “Our customers here, in the Hamptons, love the simple design and operation of Nordic hot tubs. They are quality-made tubs loaded with value and our clients appreciate that!”
Holt offers this advice to other dealers, “Be bold! Don’t be afraid to ask questions. Be unique and confident in your product offering and approach.” He adds that Harbor Hot Tubs makes it their mission to offer products and services that are more holistic. “People come to us as experts. If you are confident in that, customers respond well to it.”
Sullivan, Holt and the Harbor Hot Tubs Sales Team can be contacted through the website and on Facebook and Instagram.
Harbor Hot Tubs hosts Food Fridays during the summer. Guests enjoy free food, massage and music!
Food Friday at Harbor Hot Tubs is art!
A serene Nordic Hot Tub installation by
Harbor Hot Tubs.