|Holiday Pools and Spas has been a fixture in the Duncansville, Pennsylvania community for the past 28 years. In 1989 Bob and Nancy Sutton founded Holiday Pools and Spas, building it into a premier pool and spa company. Following Nancy’s untimely passing, Bob continued on in the business but, in 2016, he decided to sell the company.
In a random conversation with a mutual friend, Bob discovered that Mark and Kara Glova were moving back to the Duncansville area and possibly looking to purchase a business. Many conversations ensued and in January 2017, Mark and Kara Glova officially took ownership of Holiday Pools.
Mark’s 15 year background in corporate sales and marketing has helped him streamline business operations. He and Kara have also introduced new selling strategies for the sales team. “Bob and Nancy had built a great staff and a huge, loyal customer base so stepping into this went surprisingly well,” states Mark. “The Holiday Team has been very welcoming and accepting of Kara and I. They embraced the changes we’ve made and have even begun to initiate further changes.”
Kara also has a solid background in business. As a health and fitness trainer and business owner, she established Point of Fitness, a well-known training center in the Duncansville area. In the fall of 2015 she sold Point of Fitness to concentrate on making Holiday Pools their family business. Kara also has a Master’s Degree in Speech-Language Pathology. She works with children part-time to provide Speech Therapy services.
Holiday Pools sells and installs above ground and the Ultimate In-Ground pools. They carry two lines of hot tubs and they are a Platinum Dealer of Bio-Guard pool and spa chemicals. While they employ 5 full-time team members during the off-season, the number swells to 12 during the pool building season. “We also offer a new and expanded maintenance program for our pool and hot tub customers,” says Mark. The full service program includes opening and closing pools for the season, regular cleaning of pools and a preventative maintenance program leaving the customer with only having to enjoy their pool or hot tub.
The operating philosophy of Holiday Pools is to turn moments into memories for their customers. “We focus on getting families to re-engage with each other,” states Mark. To accomplish this, he and his sales team spend a lot of time initially asking customers a number of questions. “We find out what they want, what they need and can afford so the product purchased is the best possible fit. It’s important that the customer is completely educated about their purchase,” says Mark. “We also follow up with detailed customer service after the sale.”
When asked what has been the biggest obstacle he faced as a business owner, Mark grins and states, “Coming in as new owners!” He goes on to explain that the team at Holiday Pools made the transition very seamless. “So, really that wasn’t an obstacle at all! We have a great crew here!” says Mark with pride.
In the future, the Glovas are entertaining the possibility of getting back into custom pool building. “But NOT right away…that would be way down the road,” Mark quickly adds. “This year the focus is on meeting with all our customers; interacting with them in our showroom and at their location when we deliver their hot tubs, install their pools or help them with their chemicals.”
Holiday Pools has been a Nordic Dealer Partner for ten years and the Glovas are looking forward to many more. “Nordic is so easy to work with and our rep, Jerry is great!” states Mark. He goes on to say, “The hot tubs are relatively maintenance free and have the best warranty! Plus, Nordic hasn’t forgotten the therapeutic aspect of hot tubs.”
Although he is new to the business, Mark has this advice for other dealers, “Closely examine your inventory and carefully choose what you put in your showroom. It’s not about the most profit; it’s about bringing in the best products for your customers.”
The Glovas and the Holiday Sales Team can be reached through the website or find them on Facebook!
Be sure to visit their location on Plank Road in Duncansville this weekend, April 21 - 23, 2017, for their Nordic Truckload Sale!!