|Thirty-nine years ago, Penny and Bobby Ratliff decided to have an in-ground swimming pool installed in their backyard. During the process, the company they purchased the pool from asked if they would be interested in selling pools for them. As Penny states, “We thought that might be something we could do!” As it turned out, it was something they could do very well….they sold 27 pools that first year! Based on their success, the Ratliff’s struck out on their own and have never looked back.
With two locations in Ohio, one on Eastern Avenue in Gallipolis and the second on East Main Street in Jackson, Ratliff Pool Center’s 15 employees are available to help with any pool or hot tub need their customers may have. Specializing in pools and hot tubs makes Penny happy and keeps her company ahead of the competition. “We have a fun niche,” she states with a laugh. “We love what we do! We are a happy store!”
Ratliff Pool Center is known throughout the Gallipolis/Jackson area for their quality and reliability. “We don’t do anything low-end,” says Penny.
Penny is hard pressed to identify obstacles they have faced as a business. “The products we carry are in demand. We get a lot of word-of-mouth referrals,” she states. The referrals come from the hard work put in by their Sales Team through to the Delivery and Installation Crews. It’s this dedication and attention to detail that makes Ratliff Pool Center worthy of the high praise from their clients. “We do whatever we can to make happy customers,” states Penny. And they are doing something right as 2016 was another great year! “Next year we look forward to making even more happy customers,” she adds with her ebullient laugh.
Ratliff Pool Center has carried Nordic Hot Tubs since Nordic began. She is very pleased with the way Nordic fits into their philosophy of carrying only quality, highly reliable products. “If anything breaks on a Nordic, it’s simple to fix!” she states. “Maintenance and service costs are minimal.”
Penny operates her business under this principle, “Be kind, because in the end, only kindness matters!” She knows that treating her customers with courtesy, kindness and respect keeps Ratliff Pool Center standing tall within the local area, the business community and within the pool and spa industry.
Penny and Bobby Ratliff and the Ratliff Pool Center Team can be contacted through the website. Also, find them on Facebook!