|Located on the corner of Miller and North Polk Street in Pineville, North Carolina is Mister Spas, Inc. Founded in 1987 by Kevin and Jody Glunt, it grew from humble beginnings to a thriving hot tub retail, installation and maintenance company employing 6 full-time sales and service staff.
“Our main thing is customer service,” states Kevin Glunt, owner and CEO. “We work hard on consumer communication. It’s the referrals that really help us grow our business.” As Glunt knows, the communication starts with the customer when they first call or walk through the door. He stresses that his staff advises every Mister Spas’ customer with personal attention before, during and long after the sale. “We make sure our customers are trained and knowledgeable about the operation of their hot tub. And, we provide a cleaning service to help them maintain their spa, if they want.”
Mister Spas specializes in hot tubs and swim spas. “We sell hot tubs, swim spas and all the accessories that go into their maintenance; chemicals, toys, filters….all of that,” says Glunt. He feels that staying focused on what they do best is what keeps his company at the peak of performance.
Glunt states that the greatest challenge he faces in the market today is the Internet. While customers can shop his company without ever getting into the showroom, he knows that building personal trust and satisfaction can only come with a personal touch. “Referrals have helped us in that respect,” states Glunt. “The way we get people to trust us is to keep our staff trained and to keep the lines of communication open with our customers.” His staff provides personal training with each hot tub and swim spa Mister Spas delivers. “You can’t get that online,” chuckles Glunt.
2016 has been one of Mister Spas’ best years ever and Glunt is very optimistic about 2017. “We are hoping, obviously, to top 2016 but we still want to keep our business small and our quality high.” To do this Glunt knows that organization is the key. He is continually looking for ways to keep organized and stay ahead of all of the demands on his time.
Around 18 years ago, Glunt made the decision to become a Nordic Partner. He found making the decision to bring in Nordic Hot Tubs line was easy due to the quality and reliability of the product. Staying with Nordic for the better part of 2 decades has been due to a solid relationship. “Nordic has a top notch staff,” states Glunt. “Is there a problem? It gets taken care of right away!”
Glunt gives this advice to other dealers: “Concentrate on your customers to make sure they are happy. They tell everybody when they are thrilled with you!”
Kevin, Jody and the Mister Spas Sales Team can be contacted through the website and on Facebook.