|Haven Spa Pool & Hearth has been a fixture in the Portland, Oregon business community since 1975. Beginning with the Clackamas location, Haven Spa Pool & Hearth expanded, adding locations in both Beaverton, Oregon and Vancouver, Washington. Currently they have a total of 23 employees covering the 3 locations.
According to Stephan Drapeau, General Manager, Haven Spa Pool & Hearth is where their customers come to create their dream backyard and personal oasis. Drapeau knows that by providing a variety of quality products for his customers to choose from he can turn those dreams into reality. In addition to hot tubs, Haven Spa Pool & Hearth offers swim spas, fireplaces and stoves, above ground swimming pools and barbeques. “We also have a full Service and In-House Delivery Department,” adds Drapeau.
With 3 locations to manage, Drapeau learned early on that attention to detail is key to keeping his business at the top of its game. “What sets us apart is the quality of our staff,” states Drapeau, “most have been with us for years!” He goes on to say, “We have an ongoing and unwavering commitment to providing an exceptional customer experience.” With an emphasis on ‘Service First’ Drapeau and the staff at Haven Spa Pool & Hearth know that going the long mile to exceed customers’ expectations turns them into customers for life.
Having been in the industry for over 45 years, Haven Spa Pool & Hearth has weathered economic storms. Drapeau’s uncompromising goal of retaining all his employees during the downturn of 2009 was realized through innovative marketing and management. “We prized every customer that called or walked through our door,” he states. “We needed their business and we wanted them to know how important they were to us.” It worked! Drapeau not only retained all the employees during the ‘down’ economy but also realized a more loyal customer base, making Haven’s rebound even stronger.
2016 has been a great year for Haven Spa Pool & Hearth but Drapeau is looking forward to building on that success in 2017. He states, “I’m looking forward to continued growth and innovative product developments from our vendor partners. This is what keeps us at the forefront in the minds of our customers and puts us ahead of our competitors.”
Haven Spa Pool & Hearth has been a Nordic Dealer Partner for over 16 years, having taken the line on in 2000. Drapeau does not regret his decision as he states his favorite thing about Nordic Hot Tubs is “DEPENDABILITY!!! We can always count on Nordic to deliver a great value and provide high quality service to their dealers.”
You can find Haven Spa Pool & Hearth through the website, on Facebook or, follow their Twitter feed.