After working in the pool and spa industry for over 28 years in Elizabethtown, Kentucky, Skipper Hatfield saw an opportunity and decided to take the plunge, so to speak. |
In 2009, he opened Skipper’s Pool and Spa Service, a full service pool and spa company, located at 1018 North Dixie Avenue, Elizabethtown, KY. The following year, after retiring from a career in health services, Rita (Skip’s lovely wife) joined the business to help with the sales and administration.
Today, with 11 full-time employees and additional seasonal workers, Skip offers a full range of products and services in above and in-ground pools, hot tubs, chemicals, pool toys, accessories and grills. He also has full time, trained and certified service technicians to make sure his customers are happily enjoying their pools and spas.
Skip feels his service is what sets his business apart from the crowd. “It all revolves around service!” he states. His techs are trained and certified in all aspects of pool and spa maintenance and repair. “Our techs do more service than anything. They’re experts…some with 35 years in the business.” states Skip. His customers also know that when they purchase from Skipper’s the products will be backed by professionals. “We have a good reputation here,” says Skip. “It’s by word of mouth, everybody knows everybody and they know I’m here to back it up. I’m not going anywhere!”
Skip knows the challenges of being a small business owner. It wasn’t easy setting up the business in the economic climate of 2009. Banks and suppliers were hesitant to extend lines of credit but Skip was determined to make things work. “Everybody said I was crazy to open in 2009 but my customers knew me and followed me.” says Skip. “I don’t take that for granted. I thank God every day because you don’t know what tomorrow brings!”
This year is going to be a good year for Skipper’s. Last year Skip took time to organize the business, sent his staff for additional training and added another Service/Delivery truck. He considers this a good investment because he knows he has great people in place to take the business into the future. “I’d be nowhere without the great group of guys and ladies working for me!” says Skip with genuine pride in his voice. “We’re going to grow more. We’re prepared! It’s a good problem to have!”
Skipper’s Pool & Spa Service became a Nordic partner in 2010 and Skip feels it was a good decision. “Nordic [Hot Tubs] have a good name. They’re well-built and do everything the customer wants at a good price point!” says Skip. “I hardly work on Nordics…and we’ve sold a lot of them! If I don’t have to work on them it’s a good thing!”
What advice would Skip give to other dealers? “Do what you say you’re going to do!” he quickly responds. “Get as much knowledge as you can on what you sell.” Then he goes on to say, “Communication with customers is key! Customers want to talk to a straight up person and know you’re going to do the right thing.” Skip must be practicing this advice because he has the loyal customer base to prove it!
To contact Skip or RIta at Skipper’s Pool & Spa Service, go to the website or find them on Facebook.