THB-The Hot Tub Store

Posted in Dealer Spotlight

Being a good neighbor pays off!  Travis Bramlett knows this from experience! 

Bramlett and his neighbors, Paul and Clare Alfano, have a great relationship.  The Alfanos owned The Hot Tub Store in Waynesville, North Carolina but were thinking of retiring and traveling. Bramlett states, “I always told Paul that if he decided to do something, I’d like to buy the store.”  When the Alfanos decided to do something, Bramlett was true to his word and purchased the company in 2015. 

Bramlett enjoys jumping in with both feet.  Throughout the last year, he has worked very hard to increase The Hot Tub Store’s market share both through an expanded presence on social media and with more traditional advertising.  “I try to think outside the box,” says Bramlett.

The Hot Tub Store currently has 5 employees who are well versed in the hot tub and outdoor furniture lines offered in their showroom. Bramlett feels his service is what sets his company apart from the rest.  “We have 2 service techs that go through schooling and recertification every year,” he states.  “We also add an additional 1-year warranty to every tub!” To further assist new hot tub buyers they offer Lunch & Learn seminars where the customer can learn all about tub operation, care and chemical maintenance.

Being a new business owner can also bring challenges and Bramlett has faced a few.  He states, “As a new owner, the biggest obstacle is integrating my principals with the dynamics of day to day operations.”  However, he is very optimistic for the future of The Hot Tub Store. “We look forward to continuing the increase of tub sales like we are doing now,” says Bramlett with a grin. “I’m talking to my Nordic Rep to add some of the Truckload Sales.”  Jerry Kisgen, Regional Sales Manager for Nordic Hot Tubs responds, “Travis is very pro-active with his approach to sales and marketing. We are very pleased and excited to be working with him to plan these events at his location.”

When Bramlett purchased The Hot Tub Store, they already carried the Nordic line. He has no plans to change that. When asked why, he states, “Quick delivery, great quality and simplicity of the tubs.” He goes on to explain, “The area of Waynesville has a lot of second homes and vacation homes. They all have hot tubs and because they are only used occasionally, they need to be simple and easy to maintain.” Bramlett knows Nordic Hot Tubs shine in both aspects.

What advice does Bramlett have for other dealers?  “Stick with Nordic” he quips with a smile.

We won’t argue with that!

The Hot Tub Store, Travis Bramlett and his sales team can be reached through the website. Follow them on Twitter  and on Facebook
      The Hot Tub Store logo THB StorefrontThe Hot Tub Store located at 1478 Dellwood Road W, Waynesville, NC.
THB Travis AnnaLauraTravis Bramlett, New Owner of The Hot Tub Store and Anna Laura Hamlin.


Adventure Hot Tubs & Pools

Posted in Dealer Spotlight

Nineteen years ago, Margaret and Ed Bell were on the edge of an adventure!

Ed was a Sales Manager for a Harley Davidson dealership in Sarasota, Florida.  He owned a home with a pool but began to experience service related issues with the pool.  Ed had the pool serviced multiple times but, in the end, he fixed the pool himself. When friends found out that Ed knew how to service pools, they began to call him to for their own pools.  Ed and Margaret realized there was a lot more pool service work out there if they were willing to take the leap. It was during this time Ed and Margaret were married and the adventure began.

The Bells decided to partner with another local business person to construct the pools, making Adventure Pools more versatile and responsive to their customers’ needs.  The business was growing and things were going well. It was during a visit to an International Pool and Spa Show in Orlando that things changed for Adventure Pools.  Margaret states, “We saw hot tubs for the first time and we were hooked!”  With the addition of the new product lines, they changed the company name to Adventure Hot Tubs and Pools to more aptly reflect the nature of the business. They are happy with their decision and haven’t looked back.

Currently, Adventure Hot Tubs and Pools offers hot tubs and accessories for sale along with the sale and construction of in-ground pools, decks, backyard enclosures and outdoor kitchens.  They have fully trained service technicians on staff to provide service and training to customers long after the sale.  The customer service aspect of the business is something the Bells take very seriously.  “We are always thinking about what the customer experience will be in 5, even 10 years from now” says Margaret.

The Bells feel that being a family owned business sets them apart from their competitors; that it’s a more personal commitment than being a corporately owned retail store.  As local business owners, the Bells have an investment in the community and work to make it a better place.  Margaret states, “We are people oriented and very involved in our community.”

The economic downturn came to the Sarasota area in 2007. “We were a little ahead of the curve on that” Margaret indicates. “We really had to pull back.  It was tough but we hung in there! Currently, [Adventure Hot Tubs and Pools] is doing well. It still can be tough but it’s not as much of a struggle now.” 

Margaret sees a correlation in the rebound of the housing industry and the hot tub industry. “Hot Tub sales typically lag behind home building" she states.  "A typical hot tub purchase is about 2 years after a home is built.” Due to this, Margaret anticipates a steady growth in sales for the rest of this year and well into 2017.

Adventure Hot Tubs and Pools became a Nordic Partner around 6 years ago.  Margaret is very happy with the line and states that her favorite things are the dependability of Nordic hot tubs, the lifetime warranty on the shell and the relationship she has with the people at Nordic.

The advice Margaret has for other dealers is, “Be true to yourself.  The customers will appreciate that.”

Margaret, Ed and the Adventure Hot Tub and Pools Sales Team can be reached through the website and on their Facebook page.

      Adventure Logo Adventure Bell Family cropThe Bells: Margaret, Kevin and Ed.

Adventure SpaRtlr CoverEd and Margaret Bell were featured in Spa Retailer's Jan/Feb 2013 Edition.


Advanced Spas & Pools

Posted in Dealer Spotlight

In 1991 Kevin DeBrosse decided it was time for a change.  At that time he was working a job unrelated to the spa and pool industry and was approached about purchasing a local pool building and supply company.  DeBrosse, Dan Mullin, and another friend formed a corporation, purchased Mid-Town Pool Builders and changed the name to Advanced Spas & Pools.  The original location is still at 4393 South Dixie Highway in Middletown, Ohio. 

In 1995 they expanded into Cincinnati with their location at 11359 Mostellar Road.  Between the 2 locations they currently have 6 year-round/full-time staff but, that number grows to around 16 employees in the peak pool season.

Advanced Spas & Pools sells, installs and services in-ground and above-ground pools, hot tubs and grills. They also carry all the chemicals and ‘toys’ to make owning a pool or hot tub fun and carefree.

DeBrosse feels that experience sets Advanced Spas & Pools apart from the rest. The average number of years his staff have been working in the industry is approximately 9 years but one team member has been with them since the very beginning. “Our staff not only has experience, they have integrity, training and knowledge” says DeBrosse. “We attend national and manufacturers’ seminars. Plus, our service techs are all accredited!”

Over the course of 25 years, DeBrosse and Mullin have seen ups and downs in the industry.  One of the hardest bumps was the economic crash of 2009.  Advanced Spas & Pools weathered the storm by going into an austerity program. “We cut expenses as much as we could” states DeBrosse. “But, we are building it back!” he quickly adds.

2016 has already promised good gains for Advanced Spas & Pools. DeBrosse has seen growth in all areas of his business and is very optimistic about the economic recovery.

Joining the Nordic Family when Nordic came on the industry scene was a decision DeBrosse has never second guessed. “We don’t have trouble with Nordics” he states. “They [Nordic Hot Tubs] are lightweight and reliable. They are a straight-forward design. Customers love ‘em – we love ‘em and they fit in the smaller size offering that sells well.”

Advice DeBrosse would like to give other dealers is “Don’t get into this business unless you LOVE it!” he says with a laugh. “It’s either in your blood, or it’s not!”

This coming weekend, from Friday, June 24 – Sunday, June 26, join DeBrosse and the Advanced Spas & Pools Sales Team at the Middletown, Ohio location for a Nordic Truckload Sale Event! The Nordic Big Rig is rolling in with some sweet hot tub deals. Regional Sales Rep, Rusty Hendges, will be on site to answer any questions you may have! Let this super sales team combination get you into some hot water!  You’ll be glad you did!

Kevin DeBrosse, Dan Mullin and the Advanced Spa & Pool team can be reached through the website or find them on Facebook! 
      ASAP Logo ASAP TEAMKevin DeBrosse (far right), Dan Mullin (inside tub) and the Advanced Spas & Pools Team.

ASAP ShowroomAn overhead shot of the Advanced Spas & Pools showroom in Middletown, Ohio.

ASAP TL SALEAdvanced Spas & Pools is hosting the Nordic Truckload Sale Event this weekend at the Middletown, Ohio location.