|Holiday Pools and Spas has been a fixture in the Duncansville, Pennsylvania community for the past 28 years. In 1989 Bob and Nancy Sutton founded Holiday Pools and Spas, building it into a premier pool and spa company. Following Nancy’s untimely passing, Bob continued on in the business but, in 2016, he decided to sell the company.
In a random conversation with a mutual friend, Bob discovered that Mark and Kara Glova were moving back to the Duncansville area and possibly looking to purchase a business. Many conversations ensued and in January 2017, Mark and Kara Glova officially took ownership of Holiday Pools.
Mark’s 15 year background in corporate sales and marketing has helped him streamline business operations. He and Kara have also introduced new selling strategies for the sales team. “Bob and Nancy had built a great staff and a huge, loyal customer base so stepping into this went surprisingly well,” states Mark. “The Holiday Team has been very welcoming and accepting of Kara and I. They embraced the changes we’ve made and have even begun to initiate further changes.”
Kara also has a solid background in business. As a health and fitness trainer and business owner, she established Point of Fitness, a well-known training center in the Duncansville area. In the fall of 2015 she sold Point of Fitness to concentrate on making Holiday Pools their family business. Kara also has a Master’s Degree in Speech-Language Pathology. She works with children part-time to provide Speech Therapy services.
Holiday Pools sells and installs above ground and the Ultimate In-Ground pools. They carry two lines of hot tubs and they are a Platinum Dealer of Bio-Guard pool and spa chemicals. While they employ 5 full-time team members during the off-season, the number swells to 12 during the pool building season. “We also offer a new and expanded maintenance program for our pool and hot tub customers,” says Mark. The full service program includes opening and closing pools for the season, regular cleaning of pools and a preventative maintenance program leaving the customer with only having to enjoy their pool or hot tub.
The operating philosophy of Holiday Pools is to turn moments into memories for their customers. “We focus on getting families to re-engage with each other,” states Mark. To accomplish this, he and his sales team spend a lot of time initially asking customers a number of questions. “We find out what they want, what they need and can afford so the product purchased is the best possible fit. It’s important that the customer is completely educated about their purchase,” says Mark. “We also follow up with detailed customer service after the sale.”
When asked what has been the biggest obstacle he faced as a business owner, Mark grins and states, “Coming in as new owners!” He goes on to explain that the team at Holiday Pools made the transition very seamless. “So, really that wasn’t an obstacle at all! We have a great crew here!” says Mark with pride.
In the future, the Glovas are entertaining the possibility of getting back into custom pool building. “But NOT right away…that would be way down the road,” Mark quickly adds. “This year the focus is on meeting with all our customers; interacting with them in our showroom and at their location when we deliver their hot tubs, install their pools or help them with their chemicals.”
Holiday Pools has been a Nordic Dealer Partner for ten years and the Glovas are looking forward to many more. “Nordic is so easy to work with and our rep, Jerry is great!” states Mark. He goes on to say, “The hot tubs are relatively maintenance free and have the best warranty! Plus, Nordic hasn’t forgotten the therapeutic aspect of hot tubs.”
Although he is new to the business, Mark has this advice for other dealers, “Closely examine your inventory and carefully choose what you put in your showroom. It’s not about the most profit; it’s about bringing in the best products for your customers.”
The Glovas and the Holiday Sales Team can be reached through the website or find them on Facebook!
Be sure to visit their location on Plank Road in Duncansville this weekend, April 21 - 23, 2017, for their Nordic Truckload Sale!!
|Thomas and Dawn Sachs founded TAS Hearth & Patio twelve years ago as a hearth and stove business. After a few years, they wanted to expand the business and saw the addition of hot tubs as a natural fit for their product lines. Three years ago TAS added the Nordic line and they are happy they did! Currently, they have 4 full time and 2 part-time employees at their 2 locations in Oneonta and Cobleskill, New York.
What makes TAS Hearth and Patio special to their customers is the attention to detail and service. This is where Dawn says Nordic meshes so well with TAS. “Nordic’s technical support is so easy to talk to and very responsive,” according to Dawn.
When asked what advice she could give to other businesses, dawn modestly says she isn’t one to give advice because each business is unique. However, she did add they are happy they are diversified by adding hot tubs and pools to their product lines. Dawn indicated this has helped them sustain sales during the recent recession.
Dawn and Thomas are looking forward to 2017 as a great sales year for TAS Hearth and patio.
The Sachs and the TAS Sales Team can be reached through the website or find them on Facebook!
|When your doctor wants a hot tub, what do you do? You sell him one! This is exactly what led Bob and Debi Smith to open Le Dipping Parlor!
In 1986, the Smiths owned a plumbing business in El Dorado, Missouri. They were expecting their daughter and, during one of Debi’s doctor visits, their doctor told them he wanted to purchase a hot tub. Never ones to turn an opportunity down, they added hot tubs to their product line and sold the good doctor his hot tub!
Shortly after their daughter was born, the Smiths decided to move to a larger town. “That was rough!” states Debi. “Having children and moving the company to Springfield, Missouri was hard work!” Bob agrees it was difficult but they knew it was the right decision for their business.
Le Dipping Parlor sells and services only hot tubs. “We’re specialists. It’s all we do” says Debi. Servicing hot tubs is something that the Smiths and their team focus on. Bob states, ”Our new service techs ride with an experienced tech for over 6 months to train.” In addition, Le Dipping Parlor Service Techs attend annual service seminars to become certified and to keep their knowledge and skills current. Bob also knows that having a trained service tech in the store is important. “It saves time for both the customer and for us. Usually our techs can walk a customer through what’s going on with their tub over the phone which saves both of us a service call!”
The Smiths are very optimistic about 2017 as a whole. Bob indicates the economy is going well and he’s hoping to continue to the upward sales trend through the end of the year.
As newer members of the Nordic Dealer Partner Network, the Smiths are happy with the Nordic Hot Tubs line. “The quality and price points are great,” states Bob. “And, as a company they are one of the easiest to work with!”
Bob and Debi know their customers well and have this advice for other dealers. “Be customer friendly! Don’t brush them off because Customer Service is number one,” says Bob. Debi adds, “Bob’s right. That’s what we always do! And those personal referrals are key. Word of mouth is the best advertising and, it’s free if you treat your customers right.”
The Smiths and the Le Dipping Parlor Sales Team can be reached through the website or find them on Facebook.
- Spa & Deck Creations
- American Pools and Spas
- Tennessee Hot Tubs
- Bontrager Pools
- The Great Soak
- Rivertown Spas, Pools and Billiards
- Country Acres Pools & Spas
- South East Spas
- Royal Billiard & Recreation
- Altman's Billiards
- Paradise Pool and Spa - NC
- Long's Wet & Wild
- Minnesota Hot Tubs
- Hotwater Works
- Ratliff Pool Center
- Mister Spas
- Tropical Spas & Pools
- Pool and Spa Mart (Carefree LLC)
- Haven Spa Pool & Hearth
- Volunteer Pools and Spas
- Family Pools
- Signature Pool & Spas
- North Eastern Pool & Spa
- Sensational Spas
- Atlanta Spa & Leisure
- All Seasons Spas
- Galaxy Home Recreation
- THB-The Hot Tub Store